1. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other electronic wallet options displayed at checkout.

Available payment methods may vary according to the customer’s location, device, browser, and checkout availability.

2. Do I need to create an account to place an order?

No. You can place an order through the website without creating a separate account.

Please provide accurate contact and delivery information during checkout so that your order can be processed correctly.

3. How long does order processing take?

Orders are normally processed within 1–3 working days after payment has been confirmed.

Once processing is complete, the order will proceed to dispatch.

4. How long does delivery take?

Orders are generally delivered within 5–8 working days after dispatch.

Delivery is arranged through services such as DHL, FedEx, UPS Priority, or comparable carriers.

5. Will I receive tracking information?

Yes. Tracking information is sent automatically to the email address provided during checkout at relevant stages of the delivery process.

Updates may be provided when the order is dispatched, reaches a relevant logistics point, and enters local delivery.

6. What happens if my order takes longer than the standard delivery period?

If an order exceeds the stated standard delivery period, we will contact the relevant carrier and investigate the shipment.

After reviewing the circumstances and available delivery information, an appropriate resolution may be arranged, including a full refund or replacement shipment where applicable.

7. Can I return my order if I change my mind?

Where applicable European consumer law provides a statutory 14-day right of withdrawal, eligible consumers may withdraw from an online purchase within 14 days from the date they, or a third party designated by them other than the carrier, take physical possession of the goods.

You do not generally need to provide a reason for exercising this statutory right.

To request a withdrawal, please contact deflector@aafghvac.com with your order information and request.

The statutory right of withdrawal is subject to the exceptions provided by applicable law.

8. What if my order arrives damaged?

If an item arrives damaged or has a defect, please contact deflector@aafghvac.com and provide your order details together with clear photographs showing the issue.

Where the photographs and order information are sufficient to establish the issue, we may arrange a refund or replacement without requiring the damaged item to be returned.

This procedure does not limit any mandatory rights or remedies available under applicable consumer law.

9. What if the goods do not conform to my order?

If goods do not conform to the contract or have a relevant defect, please contact us promptly by email.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, or refund.

Mandatory consumer rights applicable to the purchase remain unaffected.

10. Where can I find help with an order?

For questions concerning an order, payment, delivery, tracking, withdrawal, or damaged goods, please contact:

AAFG HVAC INC.
Email: deflector@aafghvac.com
Telephone: +1 6477612852
Address: 49 Thorncliffe Park Dr, East York, ON M4H 1J6, Canada

We aim to respond to customer enquiries within 24 hours.