1. Order Processing

Orders are normally processed within 1–3 working days after payment has been confirmed.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other electronic wallet options displayed at checkout.

2. Delivery Delays

Orders are generally shipped using DHL, FedEx, UPS Priority, or comparable delivery services.

The standard delivery period is approximately 5–8 working days after dispatch for European destinations. Tracking updates may be sent to the email address provided at checkout at relevant stages, including dispatch, arrival at a logistics point, and local delivery.

If an order exceeds the stated standard delivery period, we will investigate the shipment with the relevant carrier. After reviewing the circumstances and available information, an appropriate resolution may be arranged, including a full refund or replacement shipment where applicable.

Mandatory consumer rights concerning delivery remain unaffected.

3. 14-Day Right of Withdrawal

Where applicable European consumer law provides a statutory 14-day right of withdrawal, eligible consumers may withdraw from an online purchase without giving a reason within 14 days from the day on which they, or a third party designated by them other than the carrier, acquire physical possession of the goods.

To exercise this right, please contact:

Email: deflector@aafghvac.com

Please provide your order details and clearly state that you wish to withdraw from the purchase.

Where required by applicable law, the goods should be returned in accordance with the applicable statutory procedure.

The right of withdrawal is subject to the exceptions provided by applicable law.

4. Returns Address

Where a return is required, the return address is:

49 Thorncliffe Park Dr
East York, ON M4H 1J6
Canada

Please contact us before sending a return so that the applicable return instructions can be provided.

5. Damaged or Defective Goods

If an item arrives damaged or is found to have a defect, please contact deflector@aafghvac.com after receiving the goods.

Please provide your order information and clear photographs showing the issue.

Where the photographs and order information are sufficient to establish the issue, we may arrange a refund or replacement without requiring the damaged item to be returned.

This procedure is intended to simplify the handling of damaged goods and does not restrict any mandatory statutory rights or remedies available under applicable consumer law.

Where goods do not conform to the contract, applicable European consumer law may provide remedies such as repair, replacement, an appropriate price reduction, or termination of the contract and refund, depending on the circumstances and applicable legal requirements.

6. Refund Processing

Where a refund is approved under this policy or is required by applicable law, the refund will be processed using the applicable payment method.

For payments made by Visa, Mastercard, American Express, Apple Pay, Google Pay, or another electronic wallet, the applicable refund will be processed through the payment method used for the original transaction where supported.

Where a consumer exercises a statutory right of withdrawal, reimbursement will be handled within the period required by applicable law.

7. Condition of Returned Goods

Where a return is required under the applicable withdrawal procedure, customers should take reasonable care of the goods while they are in their possession.

Where permitted by applicable law, responsibility may arise for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

8. Contact

For questions concerning returns, refunds, damaged goods, or withdrawal requests, please contact:

AAFG HVAC INC.
Email: deflector@aafghvac.com
Telephone: +1 6477612852
Address: 49 Thorncliffe Park Dr, East York, ON M4H 1J6, Canada

We aim to respond to customer enquiries within 24 hours.