1. Order Processing

Orders are normally processed within 1–3 working days after payment has been confirmed.

Once an order has been processed, it will be prepared for dispatch to the delivery address provided at checkout.

2. Delivery Service

Orders are generally shipped using DHL, FedEx, UPS Priority, or comparable delivery services.

The standard delivery period is approximately 5–8 working days after dispatch for deliveries to European destinations.

Delivery times may vary depending on the destination and the carrier’s handling of the shipment.

3. Tracking Information

Tracking information is sent to the email address provided at checkout.

Updates may be issued at relevant stages of the delivery process, including:

• Order dispatch;
• Arrival at a relevant logistics point;
• Entry into local delivery.

This allows customers to follow the progress of their shipment using the tracking information provided.

4. Delayed Shipments

If an order exceeds the stated standard delivery period, we will investigate the shipment with the relevant carrier.

After reviewing the shipment status and available information, we will arrange an appropriate resolution, which may include a full refund or replacement shipment where applicable.

Nothing in this section limits any mandatory delivery rights available under applicable consumer law.

5. Loss or Damage During Delivery

For customers covered by applicable European consumer law, the risk of loss or damage remains with us until the goods are physically received by the consumer or by a third party designated by the consumer other than the carrier.

The transfer of the goods to a carrier does not, by itself, transfer the risk of loss or damage to the customer.

6. Delivery Address

Orders are dispatched from:

49 Thorncliffe Park Dr, East York, ON M4H 1J6, Canada

Customers are responsible for providing complete and accurate delivery information at checkout.

If delivery information needs to be clarified, we may contact the customer using the details provided with the order.

7. Delivery Delays and Statutory Rights

The stated 5–8 working day delivery period is the standard delivery period after dispatch.

Where applicable European consumer law provides a different mandatory delivery period or remedy for late delivery, those statutory requirements apply. Under EU consumer rules, where no other delivery time has been agreed, delivery is generally required within 30 days of the conclusion of the contract.

8. Contact

For questions regarding delivery or tracking, please contact:

AAFG HVAC INC.
Email: deflector@aafghvac.com
Telephone: +1 6477612852
Address: 49 Thorncliffe Park Dr, East York, ON M4H 1J6, Canada

We aim to respond to customer enquiries within 24 hours.